Privacy & Data Protection Policy
Active & Approved • Kingdom of Saudi Arabia
This Privacy Policy outlines the rules and procedures governing the collection, processing, and storage of personal data when using the website of ALDALU Saudia Limited / AQ-IT or any of its digital platforms, products, automation, and AI solutions.
The Company strictly complies with the provisions of the Personal Data Protection Law (PDPL) issued by Royal Decree No. (M/19) dated 09/02/1443H and amended by Royal Decree No. (M/148) dated 05/09/1444H in the Kingdom of Saudi Arabia, its Implementing Regulations, and the controls of the National Cybersecurity Authority (NCA).
Definitions
- Company / We: ALDALU Saudia Limited / AQ-IT.
- Client: Any natural or legal person with a contractual relationship with the Company to utilize its services.
- User / You: Any individual accessing the website or interacting with automated channels and systems owned by the Company.
- Personal Data: Any data, regardless of its source or form, that may lead to identifying an individual specifically, or make identification possible directly or indirectly.
- The Processor: (AQ-IT) as the technical service provider processing data on behalf of the Data Controller (Client) and per their instructions.
Personal Data We Collect
We collect your personal information during communication, service trial requests, or using our website and associated platforms. This includes:
- Identity & Contact Data: Such as first name, last name, email, phone number, city, job title, and billing data.
- Technical Info & Cookies: Such as IP address, browser type, operating system, and visit/interaction logs via cookies to enhance performance and system stability.
- Operational & Interactive Data: Text and audio logs resulting from customer interactions with smart assistants and automation systems (such as WhatsApp chats or AI voice calls).
How We Use Your Information & AI
We use your personal and interactive information to provide our services and improve your technical experience for the following purposes:
- Creating and managing your account, and customizing your experience within the site and systems.
- Operating automation and AI services (such as automated replies, scheduling, and conversation routing).
- Providing technical support, customer service, and responding to inquiries.
- AI Data Privacy: We strictly affirm that we do not use client databases or user conversations to train public AI models; your data remains fully isolated and secure within your enterprise environment.
- Direct Marketing & Newsletters: We may use your contact info (email) to send tech updates and newsletters based on your explicit consent. A clear unsubscribe link is provided at the bottom of every email to opt out freely anytime.
Information Sharing
We do not sell or share your personal information with any third party except in the following cases:
- When dealing with trusted partners providing supporting and integrated services (such as official WhatsApp API channels or CRM integrations), provided they fully commit to confidentiality and data protection.
- If officially requested under applicable laws or by competent governmental and judicial authorities in Saudi Arabia.
- Any sharing occurs under a formal agreement ensuring data protection and compliance with rules and regulations.
Storage & Protection (External Servers)
Your personal data is stored on secure servers outside Saudi Arabia, and we apply recognized security standards to protect information from unauthorized access or use. We use organizational and technical measures such as encryption, access controls, and staff training.
Information Retention & Deletion
- We retain your data only for the timeframe necessary to fulfill the purpose for which it was collected or as required by law.
- Upon expiry of the need, we securely delete/destroy data from all systems or anonymize it to ensure it cannot be recovered or reused.
Your Rights
As a user or data subject, you have the right to exercise the following rights, and we commit to responding within 30 business days:
- Accessing your personal data held by us and obtaining a clear copy.
- Requesting correction, update, or completion if inaccurate or incomplete.
- Requesting destruction of data no longer needed.
- Withdrawing your consent for data processing at any time.
Data Access & Update Requests (DSAR)
You can submit an official request to access, rectify, or delete your personal data via email: it@aq-ksa.com
We may require identity verification before fulfilling the request to maintain data security, and we commit to responding within 30 days.
Policy Updates
We may update this policy periodically. In the event of material changes, notice will be posted on our website. We recommend reviewing this policy regularly to stay informed of updates.
Contact Us
If you have inquiries regarding this Privacy Policy or how we handle your data, contact us via ALDALU Saudia Limited: